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Common queries answered
Frequently Asked Questions
HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY ORDER?
It includes two parts: handling time and shipping time.
Handling time: 2-5 business days. Order verification and packaging.
Shipping time: 7- 15 business days(Free Shipping, Standard Shipping)
4 -7 business days (Express shipping)
Depending on the selected shipping method, delivery usually takes 7 – 25 business days. For more information, please check the shipping policy.
HOW MUCH DOES SHIPPING COST?
Orders over $100: $0.(Free shipping)
Standard shipping: $9.
Express shipping: $25.
HOW DO I CHANGE MY SHIPPING ADDRESS?
If the package has not been sent out (2-3 days), you can contact us to change the shipping address for free.
If the package has already been sent out, unfortunately you will need to pay extra bill to update address (this fee is charged by the shipping provider, e.g. DHL or FedEx).
HOW DO I TRACK MY ORDER?
You will receive an email with a tracking number and a link where you can track your order after the order is shipped.
Please check your bulk or spam folder, if you did not receive this email or contact us at [email protected].
Once you receive your tracking number, you can check the shipping details on the website 17track: https://t.17track.net/.
I WANT TO CHANGE MY ORDER?
Before shipping, you can contact us for free exchange. Note that this will delay shipping.
Once shipped, exchanges cannot be made until you receive the package. You can only exchange items after you have received the package.
For exchange details, you can refer to our Refund and Return Policy.
DO YOU SHIP TO MY COUNTRY?
We support delivery to over 80 countries and regions worldwide.
If it cannot be delivered to your country due to special circumstances, we will contact you in time and refund you.
WILL MY ITEMS COME IN ONE PACKAGE?
Yes, if we plan to use more than one package to ship your order’s items separately, we will contact you in advance to confirm.
What should l do if my order hasn't been delivered yet?
Shipments may be subject to delays due to customs, regions, and national holidays. If your estimated delivery date has passed, Please contact us at: [email protected], we will be there for you and find ways to solve the problem for you.
Do you offer shipping insurance?
You can enable this option in your cart to insure your package for a small fee. If your package gets lost, damaged or stolen, you can file a claim by emailing us at [email protected] to get started.
What payment methods do you accept?
We accept all major credit cards, as well as PayPal . You can select your preferred payment method at checkout.
Do you offer gift wrapping?
Yes, we offer gift wrapping for an additional fee. Simply select the gift wrapping option at checkout and we’ll take care of the rest!
Still need help?
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Contact Us
166 Xiangrong Street,Huangbian North Road, Baiyun District, Guangzhou, Guangdong, China
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- 166 Xiangrong Street,Huangbian North Road, Baiyun District, Guangzhou, Guangdong, China
- [email protected]
- Monday-Sunday 9:00-20:00 (UTC+8)